If you are using a business name and it's not registered with USPS, please make sure to double check your address. If a package comes back to us, we will charge for re-shipping.
We don't offer first class mailing. We apologize for the high shipping prices for international. We don't want to offer first class as it's too risky, can't be tracked past the US border, and can't be insured. We want your packages to arrive safely and priority allows that. US packages ship via priority mailing.
All orders are shipped through USPS with tracking and insurance. If anything should become damaged during shipping, please contact us with a photo and hold onto the package. Remember, the package is insured and we will do all we can to resolve the issue.
We don't cover custom fees or taxes and will not mark the package as a gift as doing so is illegal. We are not responsible for making sure you have the proper funds for customs fees or taxes and will not mark your package with a lower value or as a gift. Please make sure you have funds set aside for these. We don't offer refunds if the product returns to us.
After shipment, if your order has not reached you, we suggest contacting USPS (1-800-ASK-USPS) for more information. Bad weather and customs may cause a delay in shipping.