If a package comes back to us due to customer error we will charge for re-shipping.
We apologize for the high shipping prices for international. We don't want to offer first class as it's too risky, can't be tracked past the US border, and can't be insured. We want your packages to arrive safely and priority allows that.
All orders are shipped by best method, USPS or UPS, with tracking and insurance. If anything should become damaged during shipping, please contact us with a photo and hold onto the package. Remember, the package is insured and we will do all we can to resolve the issue.
We don't cover custom fees or taxes and will not mark the package as a gift as doing so is illegal. We are not responsible for making sure you have the proper funds for customs fees or taxes so please ensure you have funds set aside for these. We don't offer refunds if the product returns to us for failure to pay these fees.
After shipment, if your order has not reached you, we suggest first contacting the carrier for more information. Bad weather and customs may cause a delay in shipping.