All sales are final. In certain circumstances we may, at our discretion, refund an order. Such refunds will be subject to a 10% surcharge. If your kid has placed an order without your permission, please contact us. If a customer decides they want something different, we will not replace the item. Products that have been well worn, abused, or purposefully destroyed will not be accepted for replacement. We will return those to you. If you purchase something sold as faulty or discounted, they will not qualify for replacement.
Because our bases need to be padded for smaller heads, there shouldn't be any issues with size. However, if you are concerned about fit, you can include a straight ruler measurement from your jaw to the top of your head and we'll adjust the head for you. We don't use or do specific measurements for the heads! Measurements for jaws, eyes, and noses are included in the photos of the prints. If you need any further measurements, please feel free to ask before ordering.
If there are any problems with your order, please contact us within 2 weeks of receiving it. For example, the wrong item was sent, item is the wrong color, or an item is missing. We pride ourselves on creating quality products and we will never purposefully send you something faulty, however, we are still human and mistakes do happen. We will do whatever we can to fix the issue.