All sales are final. In certain circumstances we may, at our discretion, refund an order. Such refunds will be subject to a 10% surcharge. If your kid has placed an order without your permission, please contact us with the details of the order. If a customer decides they want something different, we will work with you to change it provided it has not already been made. If you chose not to order a head sizer and ordered the wrong size, we are not responsible and will not accept returns or refund your order. Products that have been well worn, abused, or purposefully destroyed are not eligible for remedy, though we can sell replacement parts. If you purchase something sold as faulty or discounted they are considered as-is and will not qualify for replacement.
If there are any problems with your order, please contact us within 2 weeks of receiving it. For example, the wrong item was sent, item is the wrong color, or an item is missing. We pride ourselves on creating quality products and we will never purposefully send you something faulty, however, we are still human and mistakes do happen. We will do whatever we can to fix the issue.